February Guest Service Topic

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 January’s Guest Services Topic introduced and discussed three of the 9 Valuable Guest Service Skills: active listening, communication and empathy. Continuing this theme with February’s Guest Service Topic we will outline the next three skills: knowledge of product, resourcefulness and flexibility. 

Let’s dive right in with knowledge of product, which can best be described as having a deep understanding and familiarity with a company’s products or services, including their features and benefits. By having firsthand knowledge of Moody Gardens attractions, education programs and ticketing options, all staff members are better prepared to answer our Guest’s questions. In Admissions, we suggest that our new staff members visit and experience the attractions in their free time. By doing so, they will be better equipped to honestly and accurately respond when asked a) “What is the 20,000 Leagues Interactive Submarine Adventure?”, b) “Can you give me more information about Volunteer Opportunities with Moody Gardens?” or c) “What attractions are included with the General Admission Ticket?” (Answers to these and a few other frequent questions will be included at the end of this article.)

FYI - Your Moody Gardens ID Badge gives you access to the attractions. We highly suggest using it on a day off to experience and enjoy the Moody Gardens attractions. Just show your badge to the Admissions staff at the entry of each attraction. Please note – Your badge offers you access, but anyone accompanying you will require a ticket to enter.

 Resourcefulness is the ability to find quick and clever ways to deal with a new situation, solve an issue or overcome difficulties, which is often a highly valued skill both in business and in life. Being resourceful can best be described as a) thinking outside of the box, b) utilizing the supplies or tools at hand to maximize the outcome and/or c) finding alternatives when faced with challenges.